@330 Series: Extraordinary Customer Relations For Business Success
Customers’ expectations of service have increased dramatically over the years. It’s no longer acceptable to just deliver the core service or product as a means of gaining customer loyalty. Organizations must deliver their services in an extraordinary way in order to receive and retain new, repeat and referred customers. Additionally, the development and evolution of new communication and social media platforms as customer service portals present unique challenges that require dynamic customer interactions.
During the next @330 Series event presented by Manpower of Central Kentucky on Tuesday, January 10, from 3:30 - 5:00 p.m. at Commerce Lexington’s first floor conference room, Brian Simmons, SHRM-CP, PHR, of CMI Human Resources Consulting, will identify 4 things that all customers want and teach specific behaviors that create Positive Memorable Customer Experiences. This high energy session, packed with simple but effective ideas, will offer a variety of new skills, models and techniques that will enable all employees to achieve the best possible customer service results for your customers and your organization.
ABOUT THE SPEAKER: Brian Simmons, SHRM-CP, PHR, is a Master Facilitator and Human Resources Advisor with CMI Consulting LLC, in Lexington. Mr. Simmons is a Certified Professional of Human Resources through the Society for Human Resources Management (SHRM) and the Human Resources Certification Institute (HRCI) with more than 25 years of practical experience in generalist and specialty areas of Human Resources at all organizational levels. His subject matter expertise areas include employment law application, workplace violence awareness and prevention, change management strategies, training facilitation, associate and customer relations, and communications coaching.
To register for this free Commerce Lexington member event, click REGISTER NOW on this page. Find updated parking information here.
ABOUT @330: These events provide a topical presentation that is relevant to the success of business owners and business professionals. They also allow members the opportunity to discuss ideas, share best practices, and work through challenges.
Presented by: ManPower of Central Kentucky
Gold Sponsors: Melia Realty SteinGroup, LLC TravelHost of the Bluegrass