Galls

Ordered 2 items Early July. One item back ordered until Sept. Other item would ship until early August. Cancelled order mid July. One item arrived next day. No tracking info sent on delivered item until 2 weeks after the item was delivered. 3 phone calls and 3 emails to finally get the backordered item cancelled. They don't know where your merchandise is, they do not send tracking (in any useful manner if at all). Horrible customer service. Their favorite line is "you'll hear back from us by end of day". Keeping the shorts they sent because I don't trust them to deal with a return. Won't be surprised if the cancelled item shows up.

This is my last order from Galls.

I ordered three pairs of uniform pants, and paid extra to have them hemmed to save me time, and when they arrived, they weren't hemmed at all. The person that was supposed to "hem" them just took them out of the package, and turned up the pinked hems, leaving raw edges. I had to take out the stitching and will be taking them to a place that does "professional" alterations.

I have emailed Galls and requested a refund on the hemming, but don't expect to hear back from them, so I'm out the money on that. Do yourself a favor, and don't order anything from Galls, maybe Quartermaster is better.

I returned boots during the 30 day comfort guarantee and was told they did not qualify to be returned because it was beyond the 30 days.
The boots were shipped on the 27th day and arrived on the 32nd day, processed by Galls on the 34th day. Now it's been over 2 months and I was told the boots are being retuned to me!
Awesome customer service !! Bravo to Galls, I started a dispute with my credit card company.
Please be aware anybody buying from Galls, they don't care about you as a customer.

Horrible customer service, every order I made form them has been wrong, it takes months for a small order. I write and call asking to speak with a POC, who never responds. I'll start going with LAPolice gear, or another tactical store. Don't order from here unless you want to wait endlessly for your order, or get the wrong product!!! I would rate 0 stars if possible!

I responded back to Zach on 2/26 indicating the order number, who I'd previously exchanged emails with, along with the tracking number for the package containing the incorrectly shipped items. Gall's received the package on 2/27, and now on 3/2, I've not been received credit for the returned items, nor have I been contacted again by Zach who indicated they were there to help and would look into it immediately and be back in touch.

Purchased two 3XL shirts from the same company. One fit ok and the other one fit like it was a 5XL! I also ordered a 2XL shirt, and it was WAY too long. I'm 6'2" and it's comes all the way down my thigh! Extremely disappointed in the shirts but it will cost me almost as much to return them as it cost for the shirts. It's not even worth it. I'd rather just give them away rather than wasting time and money trying to return them.

As you can see, Galls allegedly issued the refund back to me. NOT. Don't believe anything this company tells you.