Job Details

Executive HousekeeperTownePlace Suites by Marriott Lexington Souh/Hamburg Place
Job Start Date:11/22/17Type of Position:Management
Number of Openings:1
Job Location & Contact:
1790 Vendor Way
Lexington, KY40509
Job Description:
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. - Perform quality assurance (QA) requirements for department. - “Breaks out the house” with room disbursement with the number of attendants available. - Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates. - Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers. - May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees. - Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards. - Notifies guest services (front desk) when service is complete so rooms may be sold. - Reports any room unable to be serviced within appropriate time standards to supervisor. - Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction. - Reports needed repairs of unsafe conditions to supervisor. - Responsible for all QA documentation for the Housekeeping and Laundry Departments. - Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. - Ensures all associates comply with safety policies, and report injuries in a timely manner. - Assigns, supervises, and inspects housekeeping and laundry duties. - Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action. - Takes monthly inventory, requisitions housekeeping and laundry supplies and equipment. - Assists General Manager in interviewing and training housekeeping and laundry applicants. - Trains new housekeeping and laundry associates. - Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron. - Perform other general cleaning, i.e., vanity areas, coffee makers, etc. - Check shower curtain for mildew, scum, and clean accordingly. - Properly replace linen as needed. - Replace guest amenities as needed. - Clean and stock Room Attendant carts, linen/storage rooms, and maintain in a presentable manner. - Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary. - Immediately inform management/maintenance of items needing repair or not working properly. - Turns in work orders from Room Attendants/Suite - Attendants to management on a daily basis, using InterMountain-approved web-based system. - Prepares orders for items needed in guest rooms, housekeeping, and laundry, and gives them to the General Manager. - Work in laundry area as necessary. - Explains discrepancies between rooms rented and rooms cleaned. - Properly log and secure lost and found items in compliance with standards. - Maintain security for guests and property by keeping room doors locked at all times. - Remain highly visible and be readily available for guests at all times. - Take initiative to offer assistance or answer questions throughout the hotel. - Responsible for proper administration of key control for issued keys or keys left by guests in the room. - Willingness and ability to train new associates. - Thoroughly understand and implement the Brand service culture. - Perform all shift checklist responsibilities. - Support team members to ensure the team’s entire workload is completed daily. - Perform other duties as required.
Experience Required:
- Supervisory: 1 year - Housekeeping: 3 years
How to Apply:
Apply online at
Application Deadline:
Jan 01, 1900